Although some hosting providers allow you to connect to your MySQL instances remotely, 1and1 does not support this (at least not by default). It’s only a few steps, but between pages loads and a slow internet connection this can take up to a few minutes, and even then PHPMyAdmin can be clunky especially if you are used to using a desktop MySQL management tool such as MySQL Workbench or Sequel Pro (Mac). In order to access your databases on 1and1, you must first login through the 1and1 customer portal, then navigate to the MySQL databases section, find the database you want to work with, and click on the PHPMyAdmin link. Klemen wrote:HESK settings are stored in the "hesk_" file.If you use for web hosting, then you are familiar with how much of a pain their MySQL management can be. infact, this is an excellent run down on the steps required to move the HESK application, and im sure it will be of use to others in the Future as well! We shoulden't have any problem, and this should be all that we will require. We are moving all the existing services from server B to server A, and then going to refurbish server B (the old server) for use as a Cluster node.Īnyways, this is all for a software development firm in which i am currently running entitled RapidWebs ( ). The actual server is located behind a Switch (server A) and will be replacing the existing Windows node which sits as a secondary server for our Development (currently, server B, ) I figured it would be about this simple, however, during the Migration we will be moving a slurry of different Services and it is just SO MUCH easier having some situation specific pointers, and a list to run down, which i can use as a check list while doing the move. This is all great information, and is exactly what i was looking for in terms of a sort-of step by step tutorial on how i should get this done not because I couldn't figure this out on my own, Thank you very much for your timely response! If you are not comfortable doing it yourself, you can consider hiring someone to help.Īn alternative (maybe better?) would be to simply retire your old help desk and start with a fresh one - without importing old tickets. No need to make any changes inside the imported database. import the OLD database into the "support" database in the database "support" database DELETE all hesk tablesħ. export your OLD database using phpMyAdmin (data + structure)Ħ. login to the NEW admin panel and modify the settings to fit your needs (or import them from the old hesk_ file if you are familiar with PHP code, otherwise I don't recommend it).Ĥ. install a clean version of HESK on the new server, for example in database "support"ģ. do a full BACKUP of existing help desk and database, just in case.Ģ. ![]() The way I would do it is like this (basically repeating what the article says):ġ. HESK settings are stored in the "hesk_" file. If needed i can provide real domains, URLs, locations, servers, OS's and Versions, including other Specs and information if necessary. Thanks in ahead of time for anybody whom takes a look at, and possibly helps me with my issue! My question is that, after following these steps in which i found, describing a very basic move to a new Server, how will i configure HESK to serve from new Domain appropriately?Īre the configurations simple stored in Flat Files, which are easy to access, or will I have to change settings stored within the existing MySQL DB (after its backup, and move, likewise)?Īnd this also brings up the topic, after restoration of a backed up HESK MySQL DB, will i have to alter any tables or values to get everything up and running, or should it auto detect and allow me to reconfigure from the administration panel? ![]() The old server was serving the files off of /help/ (due to a virtual host's issue), however, the new sever will have no problem serving from just ![]() I currently have HESK setup on a windows server with a WAMP like configuration, however, have just finished setting up a new Linux node on the network, and would like to migrate to the new platform.Īfter i finish configuration of everything else necessary i would like to start moving my existing HESK installation.
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